What shipping methods are available?
We provide fast and reliable shipping for all orders within the United States.
- Flat shipping rate: $6.10 USD per order
- We currently do not ship to U.S. military bases (APO/FPO)
We apologize for any inconvenience this may cause.
How long will it take to receive my order?
Estimated delivery time:
- 5–8 business days within the U.S.
Please note that shipping times may be slightly delayed during peak seasons or holidays.
Do you ship internationally?
No. At this time, we only ship within the United States.
What payment methods are accepted?
We currently accept:
- PayPal
When placing an order, you will be redirected to PayPal to securely complete your payment.
Is buying online safe?
Yes. Your privacy and security are very important to us.
We do not sell, rent, or share your personal information with third parties.
Please refer to our Privacy Policy for full details on how your data is collected and used.
Can I change my order after placing it?
No. Once an order is placed, all details are considered final.
Customers are required to carefully review their:
- Size
- Design
- Quantity
- Shipping address
We are unable to make changes or accept responsibility for incorrect selections.
Can I cancel my order?
Yes, but only within 6 hours of placing your order.
- After 6 hours, orders may already be processed
- A 10% cancellation fee will apply
To cancel your order, please contact:
📧 support@hedisbridalalterations.com
Can I return or request a refund?
Yes. We accept returns within 30 days of delivery.
- No restocking fees
- Customers are responsible for return shipping costs
For full details, please review our Return & Refund Policy.
What is the return policy timeframe?
- Returns are accepted within 30 days after delivery
- After 30 days, the order is considered accepted and no refund will be issued
I haven’t received my package. What should I do?
If your tracking shows “Delivered” but you have not received your package:
- Check around your home (porch, mailbox, neighbors, etc.)
- Contact the shipping carrier listed in your shipping confirmation email
- If the issue persists, contact us at:
📧 support@hedisbridalalterations.com
Need more help?
Our support team is here for you.
We typically respond within 2–3 business days.